Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your shopping experience is as smooth as possible, so we've put together this shipping policy to explain our procedures.

1. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or any unexpected delays, shipments may be delayed by a few days. We'll keep you updated if there's any delay with your order.

2. Shipping Rates & Delivery Times

We offer a variety of shipping methods to ensure the best option for your needs. Below are the available options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery by the next business day (available on orders placed before 2:00 PM local time).

Shipping costs are calculated at checkout and vary based on the weight of your order and your location.

3. International Shipping

We currently offer international shipping to the following countries: [list of countries]. Please note that international shipping times and rates may vary depending on your location. Customers are responsible for any customs duties or import taxes imposed by their country.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your order. If you experience any issues with tracking, please contact our customer service team.

5. Shipping Restrictions

Due to shipping restrictions, we are unable to ship to certain locations, including P.O. Boxes or APO/FPO addresses. If you provide a restricted address, we will contact you to arrange an alternative shipping method.

6. Lost or Damaged Items

We take great care in packaging your items, but if your order is lost or damaged in transit, please contact us within 7 days of receiving your tracking information. We will work with the carrier to resolve the issue and replace any damaged or lost items.

7. Address Accuracy

Please double-check the shipping address you provide at checkout. We are not responsible for orders that are delayed or undeliverable due to incorrect or incomplete addresses. If you notice an error with your address, please contact us as soon as possible to correct it before your order is shipped.

8. Contact Us

If you have any questions about shipping or need assistance with your order, don't hesitate to reach out to our customer service team:

  • Email: maede.uk@gmail.com